Privacy Policy

Introduction

Healoza Web ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit https://healoza.online, contact us, purchase digital products, request custom services, or communicate with our team.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Business Identity

This website and its services are operated by Healoza Web, located in Benin City, Edo State, Nigeria, Nigeria.

• Website: https://healoza.online
• Email: healozaonline@gmail.com
• Phone: +234 705 409 9229

Information We Collect

We may collect personal information such as your name, email address, phone number, billing details, order references, and project information when you:

• Submit a contact or quote request
• Purchase digital products through our checkout pages
• Request custom website development or related services
• Communicate with our support team
• Subscribe to updates where offered

We may also collect technical data including IP address, browser type, device information, referral source, and usage data through cookies and analytics tools.

How We Use Your Information

We use collected information to:

• Provide website development, digital products, and customer support
• Process orders, confirm payments, and deliver purchased products
• Respond to inquiries, refund requests, and delivery issues
• Improve our website, products, and customer experience
• Send service-related updates where permitted
• Prevent fraud, resolve disputes, and comply with legal obligations

We do not sell your personal information to third parties.

Payment Data

Payments for digital products and services are processed through Paystack, our secure third-party payment provider.

When you complete a purchase, payment information such as card details, billing address, and transaction references are collected and processed directly by Paystack. We do not store full card numbers or sensitive payment credentials on our servers.

We may receive limited transaction information from Paystack, such as customer name, email address, payment status, amount paid, and order reference, for order fulfillment, customer support, accounting, and dispute resolution.

Third-Party Service Providers

We may share necessary information with trusted third parties only when required to operate our business, including:

• Paystack — payment processing for digital products, project deposits, and service invoices
• Email and hosting providers used to deliver products and respond to support requests
• Analytics or security tools that help us monitor website performance and prevent abuse

Paystack processes data according to its own privacy policy and security standards. We encourage you to review the Paystack privacy policy when completing a purchase through their checkout system.

We may also disclose information if required by law, court order, or to protect our rights, customers, or business operations.

Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, remember preferences, and understand how visitors use our site. Third-party checkout providers may also use cookies during payment processing.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website or checkout features.

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. Payment processing is handled through PCI-compliant third-party providers.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, deliver products and services, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

Order and transaction records may be retained for accounting, refund review, and chargeback handling purposes.

Your Rights

You may request access to, correction of, or deletion of your personal data where applicable by contacting us. We will respond to valid requests within a reasonable timeframe.

If you believe your data has been processed incorrectly through Paystack, you may also contact Paystack directly according to their support processes.

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